Frequently Asked Questions
Everything you need to know about shopping with KIKO Milano
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for products in their original packaging and unused condition. Please visit our Returns Portal to start your request.
Are KIKO Milano products cruelty-free?
KIKO Milano does not carry out or commission testing on animals, pursuant to the relevant European laws. We are committed to safety and ethical standards across our entire range.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In select regions, Klarna 'Pay Later' options are also available.
How do I find the right shade for my skin tone?
You can use our 'Virtual Try-On' tool available on most product pages or consult our online Shade Finder guide to match your complexion perfectly.
Do you offer international shipping?
Yes, we ship to over 30 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.